Communication

We have a number of ways to communicate with parents:

• Letters, which may sometimes be on paper, and also uploaded to the school website and Class Dojo
• The Class Dojo app
• Phone calls home
• Text messages
• Face-to-face meetings

Class Dojos 

As last year, Class Dojo will be used by teachers to send out information to parents about their child’s class (for example, reminders about swimming lessons or signing up for parents’ evening), as well as year group or whole-school updates. If you haven’t already signed up to Dojo, please do so as soon as possible. This will allow you to stay up to date and receive all important messages for parents.

Please note that while we use Dojo to send messages, it is not monitored for incoming messages from parents, and private chat messages sent via Dojo may not be read or responded to immediately. Please be mindful of quiet times when your message will not be responded to. 

Communications Chart

We ask that you follow the communications chart below for the appropriate way to get in touch with school staff.   

Communication
Before and after school                Face to Face	In person with a member of your child’s year group team Mornings before school: Teacher / Teaching Assistant End of the school day: Class Teacher / Teaching Assistant
Phone Calls 01302 344659	Admin Team will pass relevant messages onto staff If a response is required staff will call at the earliest opportunity
Email parents@park.doncaster.sch.uk	Admin Team will pass relevant messages to staff If a response is required, staff will reply via admin at the earliest opportunity.

 

Please ensure that class teachers are the first point of contact for any issues relating to your child. Should you wish to speak to a member of the Senior Leadership Team, please telephone to make an appointment for a face to face meeting or a telephone call back. 

 

WhatsApp Groups
We appreciate that WhatsApp can be a useful way for parents to communicate with each other, and we are aware that parent groups may exist. However, WhatsApp is not an official school communication channel and is not monitored by the school. Please be mindful that information shared through unofficial sources may not always be accurate.

If you would like reliable or specific information about your child, school events, or any other school matters, please contact the school directly using the official communication methods or check the school website.

Response Times
Our staff are teaching and supporting children throughout the school day, and it is not always possible to respond to messages immediately. Please be assured that all communication will be responded to within a reasonable timeframe. If your query is urgent, please contact the school office by telephone.